Thank you for shopping at Heston Manor. Our return and refund policy is designed to ensure a smooth and easy experience. Please review the guidelines below for information on the terms, processes, and timeframes for returns, refunds, and exchanges.
Contact information
For questions regarding returns and refunds, please contact us via any of the methods below:
Phone: +1 888-836-5330
Email: sales@hestonmanor.com
Overview of the Policy
Return period: 30 days from date of delivery
Exchange fee: None
Return shipping cost: Customer pays for the return shipping cost
Refund processing time: 10 business days from receipt of the returned item
Order cancellation
If you wish to cancel an order after payment, please contact us as soon as possible. We will do our best to assist you; however, we cannot guarantee cancellation since orders are quickly processed and sent to the warehouse.
If the order has already been processed or shipped, cancellation will no longer be possible, and you will need to initiate a return once the item is delivered.
Return conditions
Return Period: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition, with all tags and in their original packaging.
Receipt or Proof of Purchase: Required for all returns.
Exceptions: Certain products, such as personalized or custom-made items, and hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.
Return instructions
- Contact Customer Service: Send an email to sales@hestonmanor.com with your order number, reason for return and any pictures if applicable.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization with detailed instructions.
- Pack the Goods: Carefully pack the goods, ensuring that all labels and original packaging are included. Attach the Return Authorization Form.
- Shipping: Use a reliable shipping service with tracking.
Refund Policy
Refund Approval: Once we have received and inspected your returned item, we will notify you of the approval within 10 business days.
Processing Time: Approved refunds are processed to your original payment method within 10 business days. Please note that it may take a little longer for your bank or card issuer to process the refund.
Confirmation: You will receive a confirmation email once the refund has been processed.
Exchange policy
We offer exchanges for faulty or defective items. Please contact us within 30 days of delivery and we will cover the return shipping cost for eligible exchanges. If the wrong size was ordered, please follow the returns procedure and then place a new order for the correct size.
Exceptions and Special Cases
Defective or Damaged Goods: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement item or a full refund, depending on your preference.
Wrong Product: If you receive a wrong item, please contact us and we will cover the return shipping cost and ship the correct item promptly.
Lost Packages: If your package does not arrive within the estimated time, please contact us so we can initiate an investigation with the shipping company.
Processing times
- Return Period: Returns must be initiated and shipped within 30 days of receipt of the item.
- Inspection Period: Once the item is received, the return will be inspected within 10 business days.
- Refund: Refunds will be processed to the original payment method within 10 business days of inspection.
Return address
7720 NE Hwy 99 d 1073, Vancouver, WA 98665, USA
